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Chiltern Mills -Terms and Conditions of Sale

All references to "Chiltern Mills" can be read as "Treymaine Ltd T/A Chiltern Mills".

Chiltern Mills aims to offer you the best customer service we possibly can.

To do this we have set out below clear terms and conditions. These terms and conditions expand upon the way we deal with your order, how we process payments, how we handle any personal information, how we use that information, how you can get in touch with Customer Services and how to formally complain if you feel you are not getting the service that was promised.

These terms and conditions apply to web site orders only; the terms and conditions governing our retail stores will vary from those set out below.

All orders placed on the website are subject to the Laws of England and Wales.

Any goods ordered after 1st October 2015 are sold under the Consumer Rights Act of 2015 and the Consumer Contracts Regulations 2013 as amended.

This allows a full refund for goods if a fault is found within 30 days of receiving the goods.

We are not deemed to have accepted your offer to purchase until the moment we ship the goods.

Your statutory rights as a consumer are not affected by these terms and conditions either written or implied and please feel free to contact us on any matter at:

Customer Service Centre
Chiltern Mills Online
Cross Gates Road
LS15 7PE
Open from 9.30am to 5.30pm Monday to Friday.
Telephone 0113 2840655 (FOR INTERNET ORDERS)

If you would like to visit a retail store about any online order then for the individual store opening hours please click here.

If you have contacted us by email and not heard back from Chiltern Mills within 3 days could you please check your Junk or Spam folder as sometimes our email replies are transferred there by your computer.

1. Ordering of goods

The buyer means the person who has bought or agreed to buy the goods from Chiltern Mills.

The seller means Chiltern Mills, the supplier of the goods.

For each order that you make an e-mail will be sent to you confirming that your order has been received.

However, if at any time Chiltern Mills becomes aware of any detail, information or documentation that it feels should be checked and proves unsatisfactory after your order has been placed, we retain the right to cancel this order at any time before delivery.

If your order is not accepted, for any reason, Chiltern Mills shall inform you by e-mail within 3 working days of the order.

Chiltern Mills reserves the right not to supply any goods at our discretion and will not deliver any order that has not been paid for in full.

2. Stock availability

Our website does not display live stock information, but we endeavour to keep sufficient stock levels to satisfy all orders except those that have an extended delivery period.

Items with extended delivery times are itemised on the web site.

All of our stock is subject to availability. In some cases we may not be able to supply the full quantity of stock you have ordered. If this happens, or if there is a delay in fulfilling your order, we will contact you by telephone or email within 2 days.

Please contact us if you need clarification on stock availability on 0113 2840655, by email at or use the Contact Us form.

Some of the Curtains, Bed Linen, Divans, Furniture and Blinds may need to be ordered directly from the supplier and this may extend the delivery times for these products.

On some occasions, these special orders can take up to 14 working days to arrive at our depots and on the odd occasions may take even longer. In the event of any delay we will keep you informed by email or phone.

On the web site there are curtains that are listed as Special Order Curtains on individual product pages.

These curtains are not held in stock but have to be ordered in on an individual basis after the order has been placed by a customer.

Because of this no refunds or exchanges can be given except if there is a fault in the materials or an alteration that has been requested and made by Chiltern Mills is incorrect.

3. Prices

The prices for the goods are those stated on the web site but these may be subject to correction without any liability on the part of the seller.

Prices charged on the web site are web site only prices and may be different to those charged in the retail stores.

Chiltern Mills offers the goods to the buyer in accordance with the quotation displayed on the web site.

The prices of goods displayed on the web site are inclusive of VAT wherever applicable.

Delivery will be charged in addition to the quoted prices for the goods and these will be clearly seen on the checkout pages as you place your order.

All prices for goods and delivery include Vat at 20% unless otherwise stated.

4. Promotional Codes Used

Any promotional codes used on the website are applicable to specific products or categories of products only. They do not apply to all the products on the website.

Promotional codes are valid for a period of 7 days unless otherwise stated from the date of first promotion date.

Chiltern Mills reserve the right to withdraw any promotional offer at any time.

All promotions and discounts shown on the web site are not available in the retail stores at Crossgates, Redcar, Bridlington, Worksop and Sutton in Ashfield. These stores run their own local promotions.

However, you can order online and pick up the goods from the Leeds Crossgates store.

5. Credit Cards and Debit Cards

When placing an order you will be asked for your credit or debit card details.

Chiltern Mills accepts credit and debit cards from Visa, MasterCard, Switch/Maestro, Solo, Electron and Visa Debit.

We also offer PayPal as a means of payment but not American Express or Diners Cards.

6. Checking Your Card Details

Chiltern Mills uses Pay Point, an independent Payment Service Provider for authorising online credit and debit card transactions. You will be informed by email if Pay Point cannot accept the processing of the card within one working day.

This and other checks protect both you as a customer and Chiltern Mills as a supplier of goods against fraudulent transactions.

7. Right to cancel an order

You may cancel your order at any stage before the goods are dispatched to you.

To cancel an order you can contact our Customer Service Centre by e-mail, using the Contact Form, or call us on 0113 2840655 to ensure that the goods are not sent out.

Once your order has been dispatched, Chiltern Mills cannot cancel the order.

8. Exchanging Faulty, Damaged or Incorrect Goods

If the goods we deliver are faulty or damaged or not what you ordered, Chiltern Mills will exchange the goods immediately or issue a full refund to you including the delivery charges upon receipt of the goods.

You must notify us of any faults within 30 days and all damages or mistakes within 14 days of delivery. To help keep the cost down as low as possible we may ask you to send the goods back using Recorded Delivery. We will refund any delivery charges you incur in these circumstances.

If you are not satisfied with the goods for any other reason, we will exchange or refund any unused items returned in their original saleable condition and original packaging. You can return the goods within 14 days of delivery.

In some very rare instances pairs of curtains will not exactly match and there may be minor differences in the design or the fabric of the two curtains. Also, measurements stated in the product descriptions are approximate and as such readymade items may differ slightly in size. When this occurs Chiltern Mills cannot be held responsible and cannot refund or exchange goods that are within the manufactures tolerance limits.

When two pairs of curtains or more are bought together please note that pattern matches cannot be guaranteed.

9. General

Chiltern Mills makes every effort to deliver the goods on time and ensure that they match your expectations.

Any pictures on the web site are for illustrative purposes only; the packaging you receive your item in may vary from what is shown on the web site.

However, we cannot be held liable in any circumstances for non-performance of our trading terms because we are impeded by events such as acts of God, war and other hostilities, accidents, strikes, import delays and other events not within the reasonable control of Chiltern Mills.

From time to time people contact Chiltern Mills on social media channels such as Face Book, Twitter etc. We reserve the right not to reply to any post from these channels.

If you have any matters relating to the online store such as advice on products, stock availability, checking the status of an order or returns you would like to make then please use the contact form on the Contact Us page.

For matters regarding the retail stores then please write to Chiltern Mills, Cross Gates Road, Crossgates, Leeds LS15 7PE.

We reserve the right to remove offensive and derogatory content of any kind regarding Chiltern Mills, its services or employees that is written in the public domain on social media networking websites.

10. Cookies Information

A cookie is a small text parcel that is sent between a web site and the users’ device such as a computer, tablet or phone.

When a cookie is installed it enables us, Chiltern Mills, to recognise from your browser (such as Safari, Chrome, Internet Explorer) that it is you returning again and you may want to access previously stored information such as your account details.

Legally, we have to inform you that we use these cookies so when you go on the web site, the site will automatically store a cookie on your computer, tablet or phone for our internal use. This means that you do not to have put in the same information in again.

By using the website you give us permission to use the cookies. You are able to turn off these cookies in your web browser if you require. Chiltern Mills does not send, sell or distribute these cookies to any 3rd parties.

Cookie Audit

We have reviewed our use of Cookies and confirm that these are being used for analytical purposes, such as remembering what you have into your basket as you browse the site and for remembering you as a returning customer - login details (but not password), name, email address and a customer ID (this is used internally only).

If you would like to discuss this prior to using the web site, then please send an email to

11. Complaints

Chiltern Mills aims to address all customer complaints within 48 hours.

We will usually answer all emails sent between Monday – Friday 9.30am – 5.30pm.

If you have not received a response within 48 hours of sending an email, please check your Junk Mail folder as your anti-spam filter on your e-mail programme may have prevented our response from getting to you.

If you need to speak to somebody regarding an order or the availability of extra items, you can contact a Customer Service representative on 0113 2840655. We can speed up your enquiry if have your order number to hand when contacting our Customer Service team.

Before contacting us, you may like to use our Customer Service Help Areas for delivery and returns which will answer the majority of commonly asked questions. If you cannot find the answer there please use the Contact Us form and we will answer your query as soon as we can.

If you are still unhappy with the way your complaint is being handled then please write to:

Website Manager
Chiltern Mills
Cross Gates Road
LS15 7PE

Telephone: 0113 284 0655 (FOR INTERNET ORDERS)
E-mail address:

12. Change of Policy

Chiltern Mills reserves the right to review and change its terms and conditions of sale.

Any changes to these terms and conditions will be notified on this web site. However, any order placed will be subject to the terms and conditions in force at the time of sale.

13. Other Information about Chiltern Mills

Head Office
Chiltern Mills
Cross Gates Road
LS15 7PE

Telephone: 0113 284 0650
Fax Number: 0113 284 0651
E-mail address :
VAT registration Number: 975 5758 56

Links to other Web Sites

Please note, Chiltern Mills accepts no liability regarding the safety, content or relevance of any links on this website to other websites.

Copyrights held

All the materials on this web site including the design, text, graphics and photographs are the copyright of Chiltern Mills or their suppliers.

Chiltern Mills has received assurances and express permission to show the design, text, graphics and photographs from its suppliers but Chiltern Mills cannot be held liable for any copyright, trademark or any other statements made by its suppliers.

Chiltern Mills owns all the copyright and trademarks on the site except those of their suppliers mentioned above.

Other Policies

You may also want to view our Delivery Policies and our Returns Policies if you have any further queries.


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Terms and Conditions

© 2019 Chiltern Mills Reg Office: Treymaine Ltd T/A Chiltern Mills, Cross Gates Road, Cross Gates, Leeds, LS15 7PE