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General Data Protection Regulation (GDPR)

The new EU General Data Protection Regulation ("GDPR") comes into force across the European Union on 25th May 2018 and brings with it the significant changes to data protection law.

This page details what we at Chiltern Mills are doing to comply with this regulation. Please review our Privacy policy and our Terms and conditions pages as well.

You can view more information about the GDPR regulation here.

What Customer data do we hold?

Our website is an ecommerce website and as such requires some basic customer information so that we can delivery our products to you. There are several steps that must be completed as part of the buying process where we collect customer information.

Registration and Order Process

Our order process requires that our customers provide the following data: Customer Title, First-name, Last-name, Contact Telephone Number and Email address, full Billing address and full Shipping address.

Customers can review their details after login, by clicking on the "Edit my Details" link that is located at the top right of the header area of the Chiltern website page.

Our customers can also order by using the Express checkout that does not require Registration. However, we still require the following data: Customer Title, First-name, Last-name, Contact Telephone Number and Email address, full Billing address and full Shipping address.

As part of the registration form there is a “Send Promotions” checkbox and when this is checked our customers have opted in to the Chiltern newsletter and the Chiltern product emails.

Chiltern Mills does not sell, rent or loan to third parties information collected from its web site.

Checkout and Payment Process

For the payment process we do not store any of our customer credit/debit card details. We use trusted and secure third party payment systems from PayPoint/Pay360 and also PayPal to process your payments.

Newsletters and Product Emails

We frequently use Mailchimp to send newsletters and product emails to our customers.

In our emails we provide "unsubscribe" links and "update profile" links so that our customers can view, modify and also delete themselves from our subscriber list.

You can read about how MailChimp GDPR compliance here.

 

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General Data Protection Regulation (GDPR)

© 2018 Chiltern Mills Reg Office: Treymaine Ltd T/A Chiltern Mills, Cross Gates Road, Cross Gates, Leeds, LS15 7PE