Lines open from 9:00am to 5:30pm Monday to Friday.
On all items over £50
except for Furniture.
See Terms & Conditions.
Chiltern Mills Privacy Policies
Chiltern Mills does not sell, rent or loan to third parties information collected from its web site.
The information requested by ourselves is to ensure that the goods that you have ordered are delivered as you requested and in accordance with the terms and conditions of trade that you have agreed to.
Information collected by Chiltern Mills
To ensure that Chiltern Mills are able to fulfil your order, we ask you for personal information that includes your name, address, your landline and mobile telephone number, your e-mail address, credit or debit card number and the expiry date on the card. This information is checked by a 3rd Party to verify that the details are correct. Chiltern Mills does not carry out these checks themselves.
We shall sometimes ask for additional proof of identity if we feel that this is necessary.
If you have ordered goods or registered an account on the e-commerce site, Chiltern Mills will hold the user name and password that you have used. We advise that the user name and password is only made available to yourself or your immediate family members.
Your Account with Chiltern Mills
On the home page of the web site, you will see a My Account Section. Using this facility, you are able to alter your personal details by typing in the appropriate user name and password.
We may use any personal information for marketing purposes but only with your consent.
Information given to our professional advisors
Chiltern Mills employ professional service companies to build, maintain and host the e-commerce site. Our partners have access to your personal information in order for them to carry out their professional services. They employ the highest standards of security and are unable to use your personal information other than to carry out their duties for Chiltern Mills.
Chiltern Mills has adopted the highest levels of security on its web site.
We do not keep your credit card or debit card details nor do we keep any Pay Pal details. These are kept by your issuing bank and checked via Pay Point or Pay Pal.
When you place an order you connect to a secure server. The details that you provide are scrambled using SSL (Secure Socket Layer) technology so no one is able to access this data.
As an extra level of security your personal details are kept on a different computer to your account details at a different location. Chiltern Mills will ask for further proof of identity before disclosing any sensitive information to verbal, written, fax, e-mail or telephone requests regarding customer accounts.