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Contact Us – Chiltern Mills At Your Service!

You can use three methods to contact our online sales team:

  1. Call: 0113 2840655
  2. Email: info@chilternmills.co.uk - any queries not relating to online sales must be addressed to the appropriate store by phone or in writing
  3. Contact Form: See Below

For all enquiries regarding our retail stores, please see here for store information.

Chiltern Mills are here to help you with any online enquiries such as advice on products, stock availability, checking the status of an order or returns you would like to make.

We cannot accept notice by email of any matter relating to the retail stores or any other matters relating to the online store except those mentioned above - for matters relating to goods bought in one of our stores proof of purchase may be needed.

For all other matters please write by letter only to the Chiltern Mills, Cross Gates Road, Cross Gates, Leeds LS15 7PE.

Customer Service Department.

Before contacting us, please take a look at our Customer Service Help Areas for delivery, returns and terms and conditions, which will answer the majority of commonly asked questions. If you cannot find the answer then please use the contact form below.

Helping Us Helping You!

In order for Chiltern Mills to help you with your enquiry, please have to hand if you are calling or quote in the e-mail or contact form the following information:

Order Number:
Date of the order:
Goods Ordered:
Your Address:
The details of your query:

Our customer service department tries to answer all enquiries as quickly as possible and will endeavour to respond to you within 48 hours.

We are available to answer emails and calls at the following times:

Monday - Friday 9.30am – 5.30pm but not at weekends.

If you have not received an online response within 48 hours please check your Junk Mail folder as sometimes your computer will place them there because of the settings in place which we have no control of.

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© 2017 Chiltern Mills Reg Office: Treymaine Ltd T/A Chiltern Mills, Cross Gates Road, Cross Gates, Leeds, LS15 7PE