Chiltern Mills does not sell, rent or loan to third parties information collected from its web site or Privilege cardholders.

The information requested by ourselves is to ensure that the goods that you have ordered are delivered according to our terms and conditions of trade.

Information collected by Chiltern Mills
To ensure that Chiltern Mills are able to fulfil your order, we collect personal information that includes your name, address, your landline and mobile telephone number, your e-mail address, credit or debit card number and the expiry date on the card. We shall sometimes ask for additional proof of identity if we feel that this is necessary.

If you have ordered goods or registered an account on the e-commerce site, Chiltern Mills will hold the user name and password that you have used. We advise that the user name and password is only made available to yourself or your immediate family members.

On the home page, you will see a My Account Section. Using this facility, you are able to alter your personal details by typing in the appropriate user name and password.

We may use any personal information for marketing purposes but only with your consent.

Information given to our professional advisors
Chiltern Mills employ professional service companies to build, maintain and host the e-commerce site. Our partners have access to your personal information in order for them to carry out their professional services. They employ the highest standards of security and are unable to use your personal information other than to carry out their duties.

Cookies Information
In order to provide a more personalised shopping experience for you, Chiltern Mills have used "cookies" to identify returning individual shoppers to the site.

Cookies are "programming tags" that are transferred onto your hard drive to enable us to recognise your browser. You are able to turn off these cookies in your web browser if you require.

Chiltern Mills uses cookies to create the browsing/shopping experience and for site use analysis (to help us improve the shopping experience). We do not send, sell or distribute these cookies to 3rd parties. Use of this site for browsing and shopping will store cookies on your device. By using this site you give us permission to do so.

Cookie Audit: we have reviewed our use of Cookies - our current use of cookies is: for analytical purposes, for remembering what you have in your basket as you browse and for remembering you as a returning customer - login details (but not password), name, email address and a customer ID (this is used internally only). We can be contacted to discuss this prior to use of the site if need be - email internet@chilternmills.co.uk

Security
Chiltern Mills has adopted the highest levels of security on its web site.

Credit and debit card details are kept on a different computer at a different location to your other personal details adding an extra layer of security.

When you place an order you connect to a secure server. The details that you provide are scrambled using SSL (Secure Socket Layer) technology so no one is able to access this data.

Chiltern Mills will ask for further proof of identity before disclosing any sensitive information to verbal, written, fax, e-mail or telephone requests regarding customer accounts.

E-mails and Newsletters
From time to time, Chiltern Mills may send you information about special offers of goods and services, new product launches or changes to the web site.

We will ask you permission before sending these e-mails or newsletters and there is a facility to unsubscribe from marketing literature if you so require.